Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how aiabet ("we", "us", "our", "the Platform"), accessible at aiabet.cam, collects, processes, stores, and protects the personal data of users ("you", "the User") who access and use the aiabet online betting platform.

This Policy applies to all data processing activities carried out by aiabet in connection with the provision of our services, including sports betting, live casino, togel (Indonesia's traditional numbers lottery), slot games, and all associated account management, customer support, and payment processing functions.

By registering an account on aiabet or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is incorporated by reference into the aiabet Terms & Conditions and forms part of the binding agreement between you and aiabet.

If you do not agree with any provision of this Policy, you must discontinue use of the platform and request account closure in accordance with the Terms & Conditions.

2. Definitions

For the purposes of this Policy, the following terms carry the meanings specified below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, contact details, financial information, device identifiers, and behavioral data.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, or deletion.
• "Data Controller" — aiabet, as the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" — Any third-party service provider that processes personal data on behalf of aiabet under a contractual data processing agreement.
• "KYC Data" — Identity verification documents and associated information collected as part of the Know Your Customer process, including KTP (Indonesian National Identity Card), passport copies, and proof of payment method ownership.
• "Sensitive Data" — A subset of personal data warranting heightened protection, including financial account details, government-issued ID numbers, and transaction history.
• "Consent" — A freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their personal data for a specified purpose.

3. Data We Collect

aiabet collects only the minimum personal data necessary to deliver our services securely and in compliance with applicable regulatory obligations. The following categories of data are collected:

aiabet does not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, beyond what is contained in government-issued identity documents required for KYC compliance.

4. How Data Is Collected

4.1 Data You Provide Directly

The majority of personal data we hold is provided directly by you in the course of your relationship with aiabet, including at registration, during KYC verification, when making deposit or withdrawal requests, when contacting customer support, and when participating in promotions or surveys.

4.2 Data Collected Automatically

When you access the aiabet platform, certain technical and behavioral data is collected automatically through server logs, cookies, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, session timestamps, page navigation patterns, and in-platform click events. This data is used for security monitoring, fraud detection, platform optimization, and regulatory compliance.

4.3 Data From Third Parties

In limited circumstances, aiabet may receive personal data from authorized third-party sources, including:

• Payment processors and banking partners (BCA, BRI, BNI, Mandiri, and e-wallet providers) for transaction confirmation and fraud screening purposes.
• Identity verification service providers engaged to assist with KYC document validation.
• Fraud prevention and anti-money laundering screening databases.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) for game session data relevant to dispute resolution.

5. Purpose & Legal Basis for Processing

aiabet processes personal data only for specified, explicit, and legitimate purposes. The table below sets out the primary processing purposes and the corresponding legal basis for each:

6. Data Sharing & Disclosure

6.1 We Do Not Sell Your Data

aiabet does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing is limited to the specific categories and recipients described in this clause.

6.2 Authorized Third-Party Recipients

aiabet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment Service Providers: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet operators (OVO, DANA, GoPay) receive the minimum transaction data required to process deposits and withdrawals securely.
• Identity Verification Partners: Third-party KYC service providers receive identity documents solely for the purpose of automated or manual document validation.
• Game Technology Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive session-level data (game ID, session timestamp, wager amounts) required to deliver game functionality and resolve technical disputes.
• Fraud and AML Screening Services: Transaction and identity data may be submitted to internationally recognized fraud prevention and anti-money laundering databases as required by our compliance obligations.
• IT Infrastructure and Security Providers: Cloud hosting, content delivery, and cybersecurity partners who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory directive, aiabet will disclose personal data to the appropriate authorities. We will notify affected Users where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving aiabet, personal data held by the platform may be transferred to the acquiring or successor entity. Users will be notified of any such transfer and of any changes to data processing arrangements that result from it, with reasonable advance notice.

7. Data Retention

aiabet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and financial record-keeping obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification. Where data is anonymized rather than deleted, the anonymized dataset may be retained for statistical and analytical purposes without restriction.

8. Data Security

8.1 Technical Safeguards

aiabet employs a layered security architecture to protect personal data against unauthorized access, disclosure, alteration, and destruction. Core technical measures include:

• TLS/SSL Encryption: All data transmitted between your device and the aiabet platform is encrypted using Transport Layer Security (TLS 1.2 or higher). The padlock indicator visible in your browser confirms this protection is active during every session.
• Encryption at Rest: Sensitive data stored in aiabet's databases — including KYC documents, financial account details, and identity records — is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with authorized access are subject to confidentiality obligations and role-based permission controls.
• Multi-Factor Authentication: Administrative access to systems containing personal data requires multi-factor authentication. Users are strongly encouraged to enable two-factor authentication on their aiabet accounts.
• Penetration Testing: The platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.

8.2 Organizational Safeguards

Beyond technical controls, aiabet maintains a set of organizational security practices including a documented data breach response plan, staff data protection training, and contractual data processing obligations imposed on all third-party service providers who handle personal data on our behalf.

8.3 Data Breach Notification

In the event of a personal data breach that poses a risk to the rights and freedoms of affected Users, aiabet will notify affected individuals without undue delay and within the timeframe required by applicable law. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures aiabet has taken or proposes to take to address the breach.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function efficiently, to remember user preferences, and to provide reporting information to site operators. aiabet uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

9.2 Categories of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These enable core features such as session authentication, security token validation, and load balancing. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and session timeout configurations to improve your experience across visits.
• Analytics Cookies: Collect aggregated, anonymized data about how users interact with the platform — which pages are visited most, where users encounter errors, and how navigation flows are used — to help us improve the platform experience.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts. These include device fingerprinting signals used by our fraud prevention systems.

9.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary cookies will impair your ability to use the aiabet platform, including logging in and placing wagers. Detailed instructions for managing cookies are available in the help documentation of your specific browser.

10. Your Data Rights

As a User of the aiabet platform, you hold the following rights with respect to your personal data. aiabet is committed to honoring these rights promptly and without creating unnecessary barriers to their exercise.

To exercise any of these rights, please contact the aiabet data team through the in-platform support system or at the email address provided in Clause 15. aiabet will respond to all valid requests within 30 calendar days. Where a request is complex or involves a large volume of data, a 30-day extension may be applied, with prior notice provided to the requesting User.

11. Minors & Age Restrictions

The aiabet platform is strictly for adults aged 21 years and over. aiabet does not knowingly collect personal data from individuals under 21 years of age. Age verification is enforced through mandatory KYC document submission as described in the Terms & Conditions.

If aiabet becomes aware that personal data has been collected from a User who is under 21 years of age, the Account will be suspended immediately, the data will be reviewed in accordance with our legal obligations, and the Account will be permanently closed. Any funds associated with the Account will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor has registered an account on aiabet, please contact our support team immediately through the in-platform messaging system so that the matter can be investigated and resolved without delay.

12. Third-Party Services

The aiabet platform integrates with a number of third-party service providers to deliver the full range of products and features available to users. These include game technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as payment processing partners and fraud prevention services.

Each third-party provider operates under its own privacy policy and data processing terms. aiabet selects third-party partners based on their demonstrated commitment to data security and privacy, and all partners who handle personal data on our behalf are bound by contractual data processing agreements that require them to process data only on aiabet's documented instructions and to implement appropriate technical and organizational security measures.

aiabet is not responsible for the privacy practices of third-party providers operating their own independent platforms or services. Users are encouraged to review the privacy policies of any third-party services they interact with directly.

13. International Data Transfers

As an internationally operating platform serving Indonesian users, aiabet may transfer personal data to servers and service providers located outside Indonesia. Where such transfers occur, aiabet ensures that appropriate safeguards are in place to maintain the level of protection afforded by this Policy, including contractual clauses requiring recipient organizations to adhere to equivalent data protection standards.

All financial transaction data involving Indonesian payment methods — including transfers via BCA, BRI, BNI, Mandiri, and e-wallets such as OVO, DANA, and GoPay — is processed through servers located within or directly connected to Indonesia's financial infrastructure, in compliance with applicable Bank Indonesia and OJK (Otoritas Jasa Keuangan) data localization requirements.

14. Changes to This Policy

aiabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When material changes are made — particularly those that affect how your personal data is used or your rights as a data subject — aiabet will notify you via your registered email address or through a prominent in-platform notification, with a minimum of 7 days' advance notice before the changes take effect.

The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision. Continued use of the aiabet platform after the effective date of any amendment constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we handle your personal data.

If a proposed amendment materially reduces your privacy rights and you do not wish to accept the revised terms, you may request account closure before the amendment takes effect. All data rights and retention obligations described above will apply to data held at the point of closure.

15. Contact & Complaints

15.1 Data Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the aiabet data team through the in-platform live chat or messaging system, or via the following general inquiry email:

15.2 Complaints

If you are dissatisfied with how aiabet has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. aiabet takes all privacy complaints seriously and will work constructively to resolve any concerns raised through our internal process before escalation becomes necessary.

For Indonesian users, data protection concerns relating to financial services may also be raised with the Otoritas Jasa Keuangan (OJK) through its official consumer complaint channels. aiabet encourages direct resolution in the first instance, but we fully respect your right to seek independent regulatory review.